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| I am so pleased to report that my daughter and her husband have given birth to the cutest little guy you have ever seen. I know what you are thinking, "she's biased". No not at all! Cuz he really is! See?
 
As you can plainly see, he is awesome. Alex and Bill are doing well. They are both a little low on sleep but that goes with being new parents. It does get better. Alex has the breastfeeding down pat and she is producing plenty for TJ. She is also pumping and Bill does a feeding or two. Gigantic help, believe me. Jackie comes over often to check him out and has been a big help.
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| The saga of the broken car and the repair is not over. I thought I would update you on my baby. She is doing just fine and seems to be none the worse for wear from her ordeal with the BIG trucks. After I wrote my blog about the way I was treated at the repair facility I decided to send a letter to the service manager there to express my dissatisfaction. It was not a bitchy letter, really. I tried to sound like a grownup. I basically told my story and expressed my dismay at the shoddy customer service I received. Yesterday, I got a call from the service manager. Wow, was he ever tripping over himself to apologize. He was actually very nice about the whole thing and just kept repeating how sorry he was and that he is looking into the situation to see what caused the poor service and the miscommunication. He acknowledged that I would probably never want to use them again, but he said he is going to remember me and anytime I want to come in he will make sure I get a 20 point inspection with oil change and lube on the house. How about that? I really don't want to chance another possible bout of frustration so I am not sure I want to take him up on his offer. It is a shame, really. The place is literally across the freeway from where I work. That was what attracted me to it to begin with. I could drop my car off on my way to work and get a ride from them into the office and do the reverse when they finished. I wouldn't have to use a day off to get the car serviced. Oh well. That's life in the big city as they say.... | | |
| Okay Chris, here's my ranting on my blog
The United States auto industry is in deep trouble as everyone who watches TV or reads the news knows. It isn't just a dealer issue, it is a service and repair issue as well. I own a really great American car. A GMC Envoy. It is a small SUV that handles like a car but is rugged and has a high center of gravity. I love it!
Well, it is no longer a new car. A 2002 in fact. Recently I left for a business trip to New York. I was only gone for three days but when I got back my car was broken. I know, I shouldn't make any assumptions but well...
Anyway I needed to take it in for a repair. Problem, Our GMC dealership/service center closed awhile ago. Another problem, the dealer my data was transferred to also closed. That made an even bigger problem. the nearest GMC dealership was over 30 miles away.
After an exhaustive web search I found a GMC repair center that also happens to repair heavy duty trucks; you know, semis/18 wheelers and big dump trucks etc. When I first contacted the service department on Thursday June 18th I was assured that even though the facility is a heavy-duty truck repair center they do indeed repair all GMC light duty vehicles as well. Based on this information, I made an appointment to bring the car in on Friday morning. It was before 8:00 a.m. that I arrived with the car.
After a full morning with no word from the service center I was getting a bit nervous. Finally at about 2:00 I received a call telling me that the problem was a cylinder that wasn’t firing and that the ignition coil and the spark plug would need to be replaced. It was also suggested that due to the mileage on the car that it would be a good idea to replace all the spark plugs. I authorized the job at that time.
When the parts, spark plugs, finally arrived in the afternoon on Friday June 19th the mechanic couldn’t find the time to actually start the repair. I waited until about 4:00 and when I didn’t hear from anyone I decided to go to the shop on my own; actually Dick drove up from Cupertino to pick me up and go to the shop with me. I was told that the repair would be done that evening. I could tell from the stress that was demonstrated by the mechanic that he needed more time, I offered to let him keep the car overnight and that I would come on Saturday to pick it up. I was assured at that time that it would be finished and that I would get a call Saturday morning to come get it. I was also assured that the shop was open on Saturday.
Saturday I tried unsuccessfully to phone the service center. The voice mail system was very disturbing. It kept saying that the service department was only open Monday through Friday and that if I would like to leave a message in the general delivery system I would get a reply on the next business day. I was told on Friday afternoon there would be someone at the center on Saturday. Clearly either the center was closed or they chose not to answer the phone.
Again, Dick and I decided to drive to the center to see for ourselves. Call me antsy...
It was open, kinda; They just didn't answer the phone and they didn’t have any idea about my car or what happened on Friday either. I was also told that there was no one available to work on my car that day. According to the computer, work was stopped on my car at about 1:30 p.m. Friday. Interesting huh?
This was not a very good first impression. I was now without my car for the entire weekend and I had to make arrangements to get a ride to work Monday morning. I live in Newark and work near the Oakland Airport. My husband works in Cupertino. It was very inconvenient for both of us. And all because the mechanic lied to me about working on my car that evening and Saturday and the service representative lied to me when he said the center was open on Saturday. It clearly was not open that Saturday.
I am still very angry. I will not ever trust my car to this facility again. My little Envoy was probably considered a small repair in their scheme of things. Well my “small” repair was over $700.00. Over $500.00 in labor. According to the service representative, Mike, I was given a discount because of the inconvenience to me. Thank you, but I don’t think that was nearly enough. When I finally arrived to pick up the car on Monday afternoon there was nobody in the service area. I had to shout to get someone’s attention and when I did I was just given the bill and my key and that was it. No apology, no thank you for your patience, nothing. At the very least someone who knew about the problem should have been there in person to apologize.
Again, not a good first impression would you say? The name of the facility is Tec California truck sales and service. Do not even think about using them for a repair please!
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